Purchase Information
Where can I buy a Cozzia Chair?

Cozzia chairs can be purchased from our authorized dealers.

What is the warranty on Cozzia chairs?

Each of our Cozzia chairs has a unique warranty. Each individual warranty is listed on the chairs’ product page.

What If I experience a problem with my Cozzia chair?

Email: service@cozzia.ca or call 877-977-0656 to speak to our customer service team.

Where can I find my chair’s User Manual?

You can find user manuals here.

Usage & Maintenance
What is the weight capacity on a Cozzia chair?

All of our Cozzia chairs can safely hold up to 300 LBS.

Is there a height limit on the Cozzia chairs?

Cozzia models are designed to fit anyone approximately 5’2″ to 6’3″ in height. However, select premium models are designed with an extended length footrest and will accommodate users up to 6’5″. Additionally, the footrest length is adjustable on several of our advanced models.

How often can I use the chair?

It depends on how intense the massage is:

  • The more intense and deep tissue the massage, the less time it should be used
  • An intense deep tissue massage should generally not exceed 30 minutes
  • With a more relaxing program, length really doesn’t matter – based on comfort and how you feel the next day
  • It does not make sense to try and resolve chronic issues all in one day and experience muscle fatigue and soreness
  • With regular 30 minutes use, you are able to have a massage daily and work on your particular issues without side effects
How do I clean my Cozzia chair?

To clean your chair, you should:

  • Simply dust/vacuum over the surface
  • Wipe using a cloth moistened in a warm mild soap solution
  • Then wipe with plain water
  • Do not use harsh cleaners, polishes, or waxes
What maintenance is required?

Little to no maintenance!

  • There is extra fabric around the rollers to help the fabric last longer
  • Occasionally this fabric can bunch up on the roller and can stick
  • If this occurs, simply lift up the back padding and pull the fabric from around the rollers
  • It is recommended that the chairs should be plugged into a power bar and should be unplugged from power when not in use
Are the chairs Leather? Why not?

The chairs use a high quality and durable polyurethane fabric specially designed for massage use. Since leather will crack and stretch from the roller motion, it is not always an ideal fabric.

Company Information
How long has Cozzia been making massage chairs and lift chairs?

For over 20 years, Cozzia’s parent company Xiamen Comfort Science and Technology has been a Global Leader in innovative seating and wellness solutions. Cozzia is proud to be the North American division bringing these unique wellness products to North America.

Where are Cozzia chairs made?

All of our Cozzia chairs are made in our factory in Xiamen, China.

Where is Cozzia based?

Cozzia’s marketing, sales, design team, customer service, and executive offices are based in Los Angeles, California.

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