Warranty Information
Your Cozzia Warranty Protection
We want to make sure you understand your warranty coverage. The information on this page serves as a general guide. The specific warranty terms that apply to your product are those provided at the time of your original purchase. Please be aware that any updates to the general information on this page will not alter the terms of your original warranty.
At Cozzia, we believe in getting your chair back to perfect working condition quickly and conveniently. That’s why Cozzia products will be either repaired by you at home (with our guidance) or by one of our skilled in-home technicians. We focus on repairs rather than returns, so Cozzia customer service will not issue Return Material Authorizations (RMAs) for products or for buyer’s remorse.
Getting Help When You Need It
We’re here to help! When you contact our Cozzia service department about a repair, please have your unit serial number and dated proof of purchase (sales receipt) ready – this helps us serve you faster.
Our friendly Cozzia customer service team handles most questions, but for more complex technical issues, one of our technical service specialists will provide you with advanced support.
How Non-Warranty Service Works
- Non-warranty repair is provided on a “per incident” basis. Our customer service team will verify that your unit has an issue and provide clear instructions for repairing it.
- For non-warranty repairs and support calls, you’ll be responsible for applicable repairs, parts, shipping, handling, local tax, and a “per incident” fee.
- Remember, proof of purchase (original receipt) is required for all warranty repairs or service.
Convenient Repair Options
Good news! Many Cozzia product repairs can be performed by you in the comfort of your own home. We’ll provide you with the parts and easy-to-follow instructions for issues like remote control replacements that don’t require a technician.
If you purchased a Floor Model or Demonstration Unit, please note that these have a prorated warranty period that begins the day the model was placed on the floor and connected to an electrical outlet by our retail partner. Don’t worry – just keep your proof of purchase to obtain warranty service and parts. Non-warranty parts and service are available at a “per incident” charge.
When Your Warranty Coverage Starts
Your warranty coverage begins on the date of purchase. A valid proof of purchase is required for all warranty repairs, and the warranty period is measured by continuous calendar days based on a seven-day week.
In-Home Field Service
Need a technician? Our Cozzia customer service team will diagnose your issue and coordinate with our network of authorized service providers—available in major metropolitan areas—to schedule in-home repair service.
Free Parts for Warranty Repairs
When your chair needs warranty repair parts, we’ve got you covered! All parts deemed necessary for repairs will be shipped to you at no charge by our Cozzia service department.
Important Warranty Exclusions & Limitations
To help you understand your warranty coverage, here are some important details:
- Our warranties are valid in Canada and are contingent upon you operating your chair according to the provided operating and safety instructions.
- Your warranty applies specifically to Cozzia products and does not include any accessories or enhancements.
- Field service requires pre-approval and must be performed by Cozzia’s authorized service personnel. Please see our service coverage details below.
Our Approach to In-Home Service
We are dedicated to providing fast and convenient in-home service. Our network of certified technicians is strategically located throughout Canada, with in-home repairs readily available in and around major metropolitan areas.
Unsure about service in your area? Please don’t hesitate to contact us. We are committed to exploring every available option to support you. Our team will help identify the best and quickest solution, which may include providing self-install parts with step-by-step guidance, to get your chair working perfectly.
What’s Considered Normal Wear and Tear
These naturally occurring changes don’t constitute defects under your warranty:
- Softening of foams and filling composites in pillows, pads, and memory foam occurs naturally.
- Fading, wear and piling of fabrics occurs naturally.
- Natural markings, grain, and dye variations in leather.
Please note that warranties do not cover: Any loss or damage resulting from improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power, dropped product, malfunction or damage from failure to provide manufacturer’s recommended maintenance, transportation damage, theft, abuse, misuse, neglect, vandalism, or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions), loss of use during repair periods, or while awaiting parts or repair.
Damage due to shipping and handling does not constitute a defect under this warranty.
Under no circumstance shall Cozzia or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages.
Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty of merchantability or fitness for particular use.
Cozzia’s sole liability and the purchaser’s exclusive remedy shall be for the repair, or at Cozzia’s option, for the replacement of the defective part. Notwithstanding the above, if replacement parts for defective materials are not available, Cozzia reserves the right to make substitutions in lieu of repair or replacement.
All warranties begin on the DATE OF PURCHASE; no allowance or extension is offered for delivery and/or installation.
Please note that warranties do not apply to rental, business, commercial, institutional, or other non-residential users.
Replacement Parts Availability Disclosure
Parts
Availability: Partial
During the warranty period, replacement parts are provided at no cost under the warranty conditions above.
After warranty, replacement parts may be purchased subject to stock availability.
Services
Availability: Partial
During the warranty period, repairs are provided at no cost, and guaranteed in major metropolitan areas.
After the warranty period, repairs may be arranged on a per-incident basis, subject to availability and in major metropolitan areas.
Warranty & Product Support
Email: service@cozzia.ca
Phone: 1-888-270-8538
Hours: 8 AM to 4 PM MST
Monday through Friday (excluding holidays)
Disclaimer: If you have a warranty or product question, please contact Cozzia’s support team using the information provided above. This warranty information is subject to change. Please refer to the terms provided with your product at the time of sale for the specific warranty that applies to your purchase.